Clients & Candidates Speak

“CloudScope is a very professional Recruiter that combines a good understanding of the industry with a solid awareness of our business’s requirements.

Our consultant genuinely wants to find us candidates who pose a good organisational fit.”

Office Manager leading Managed Cloud Provider in London

3rd Line Engineer

£28k - 34k per year
Cloud Technology
Job Type:
Post Date:
10-06-2020 05:08 PM
Ref #:

3 rd Line Support - Helpdesk, MSP, IT

£28-34k DOE + Bonus + Benefits - Wymondham, Norfolk



CloudScope are looking for a Senior IT Support Technician based in Gorleston, Great Yarmouth. We're working with a leading Managed Service Provider with a diverse product portfolio including, Managed IT Support, Cyber Security, VoIP Systems and Hosting.

Whilst well-grounded, this business is expanding and set to become the largest, most successful IT services providers in East Anglia. Now is a great time to join as they are going through a period of sustained growth.

You will be a key member of the Gorleston team, you'll be a technical go-to and you'll thrive sharing your experience with other team members.

The Role

  • Setting up and supporting small and medium business networks.
  • Supporting PCs and servers remotely and on-site ( Win7/8/10, 2008, 2012).
  • Installing business computer systems.
  • Office 365 maintenance, installation and migration.
  • Supporting customer applications.
  • Microsoft Product Support
  • Microsoft Azure Configuration /Server maintenance and Support
  • Advising Clients on IT infrastructure planning and implementation of recommendations
  • Supporting Routers/Firewalls
  • Administration of IP Phone systems (via web based interface)
  • Management and Support of Cloud based applications
  • Management and Support of Data Backup systems and Cyber Security
  • Team Management (3-4 People)

The Candidate

  • 2-3 Years' experience in IT support in an IT services provider
  • Excellent communication skills.
  • The ability to work in a team and provide good valuable input as required
  • Well organised and tidy with common sense and the ability to take responsibility for the tasks assigned to you.
  • The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.


  • A generous bonus scheme
  • 25 Days annual leave plus bank holidays
  • Accredited Childcare Voucher scheme
  • Flexible working

Salary: £28-34k + Quarterly Bonus + Full range of company Benefits

Working Hours: 9AM-6PM Monday - Friday with some flexibility on start times.

Who would suit this role?

This is an excellent role for an experienced IT leader, somebody who wants to join a growing MSP in a position with seniority and somebody who thrives sharing the skills and knowledge they have learnt.

Can't find the job you want?

Complete this short form & submit your CV then we will do the rest

(Allowed file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls)

Attach CV*
01473 381409

2 Civic Drive


CloudScope Recruitment © 2016-2017
Recruitment website design made by