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Harrison was extremely helpful in finding me the role that I was looking for. I felt that he really took on board my specific requirements and fully understood the type of role that I wanted. Not only on a technical level, but a personal one as well. He kept in constant touch and only presented me with roles that were specifically matched to my requirements. He ensured that I had all the necessary information that I needed and gave me a full understanding of the role before interview. The after interview process was also excellent and made sure that I got feedback as well as listening to my views. He made the process of finding the right opportunity for me very easy. I would not hesitate to recommend Harrison to any developer considering a career move.

1st Line Support

£18k - 22k per year
Cloud Technology
Job Type:
Post Date:
29-04-2021 03:34 PM
Ref #:

1st Line Support - Helpdesk, MSP, IT

£18-22k DOE + Bonus + Benefits - Attleborough, Norfolk

CloudScope are proud to working with local tech company in the Norfolk area. We are looking for a 1st line techincain to join a ever growing busy business with great chance for career prpogression

The Role

  • Taking the initial call and resolving where possible or escalating technical issues
  • As you develop in the role you will learn:
  • Setting up and supporting small and medium business networks.
  • Supporting PCs and servers remotely and on-site (Win7/8/10, 2008, 2012).
  • Installing business computer systems.
  • Office 365 maintenance, installation and migration. Supporting customer applications.
  • Microsoft Exchange 2007/2010/2013.
  • Setting up email accounts and website hosting (Linux and Windows)
  • Managing WHM web servers and DNS.
  • Administration of IP Phone systems (via web-based interface).

The Candidate

  • Good IT and problem-solving skills
  • Good written and oral skills
  • To be confident on the phone when dealing with clients
  • To be keen to learn and passionate about IT


  • A generous bonus scheme
  • 25 Days annual leave plus bank holidays
  • Accredited Childcare Voucher scheme
  • Flexible working

Salary: £16 - 22k + Quarterly Bonus + Full range of company Benefits

Working Hours: 9AM-6PM Monday - Friday with some flexibility on start times.

Who would suit this role?

This is an excellent role for a junior IT engineer with some experience in IT either from an IT service provider or in-house team. A candidate who Is looking to learn fast, work hard and be rewarded through regular performance reviews and structured progression.


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