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3rd Line Support Engineer

£28k - 34k per year
Cloud Technology
Job Type:
Post Date:
20-05-2021 04:23 PM
Ref #:

3rd Line Support – Helpdesk, MSP, IT

£28-34k DOE + Bonus + Benefits – Attleborough, Norfolk


CloudScope are looking for a Senior IT Support Technician. We are working with a leading Managed Service Provider with a diverse product portfolio including, Managed IT Support, Cyber Security and VoIP Systems

The Role

  • Setting up and supporting small and medium business networks.
  • Supporting PCs and servers remotely and on-site ( Win7/8/10, 2008, 2012).
  • Installing business computer systems.
  • Office 365 maintenance, installation and migration.
  • Supporting customer applications.
  • Microsoft Product Support
  • Microsoft Azure Configuration /Server maintenance and Support
  • Advising Clients on IT infrastructure planning and implementation of recommendations
  • Supporting Routers/Firewalls
  • Administration of IP Phone systems (via web based interface)
  • Management and Support of Cloud based applications
  • Management and Support of Data Backup systems and Cyber Security

The Candidate

  • 2-3 Years’ experience in IT support in an IT services provider
  • Excellent communication skills.
  • The ability to work in a team and provide good valuable input as required
  • Well organised and tidy with common sense and the ability to take responsibility for the tasks assigned to you.
  • The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.


  • A generous bonus scheme
  • 25 Days annual leave plus bank holidays
  • Accredited Childcare Voucher scheme
  • Flexible working

Salary: £28-36k + Quarterly Bonus + Full range of company Benefits

Working Hours: 9AM-6PM Monday – Friday with some flexibility on start times.

Who would suit this role?

This is an excellent role for an experienced IT leader, somebody who wants to join a growing MSP in a position with seniority and somebody who thrives sharing the skills and knowledge they have learnt.

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