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Harrison was extremely helpful in finding me the role that I was looking for. I felt that he really took on board my specific requirements and fully understood the type of role that I wanted. Not only on a technical level, but a personal one as well. He kept in constant touch and only presented me with roles that were specifically matched to my requirements. He ensured that I had all the necessary information that I needed and gave me a full understanding of the role before interview. The after interview process was also excellent and made sure that I got feedback as well as listening to my views. He made the process of finding the right opportunity for me very easy. I would not hesitate to recommend Harrison to any developer considering a career move.

2nd Line Engineer

£25k - 32k per year
Cloud Technology
Job Type:
Post Date:
29-07-2021 03:01 PM
Ref #:

IT Support, Field based, Remote, O365, VMWare

£22-28k DOE + Benefits, Remote + East Anglia


CloudScope are looking for a 2nd line support Engineer (Field based and remote) to work working with Great Yarmouth’s leading IT Managed Service Provider. A company to watch out for being recently recognised as a future 50 company in Norfolk & Suffolk, who’s core belief is that IT support services should be driven by customer’s needs, flexible and delivered quickly.

This organisation is making headlines, after a successful merger they are now expanding further into a newly renovated office in Norwhich, we are looking to a 2nd line support engineer with 3 plus years’ experience in IT support and ideally client facing background or outstanding communication skills.  

The Role

  • Working with a portfolio of over 200 and counting local companies
  • Field based and remote
  • Installing PC’s
  • Installing network devices
  • Maintaining devices
  • Server Installs
  • Some project management

The Candidate

  • Three Years’ Experience in IT Support
  • O365 experience
  • Experience or troubleshooting Windows networks and Windows
  • A track record of implementing, supporting and troubleshooting Windows Desktop Operating Systems, networks and some server experience
  • Full Driving Licence
  • Client Facing skills


  • Microsoft certification such as MCP
  • Managed services experience

In return for your hard work you will have the opportunity to join this business on the crest of major expansion and play a key part in the business’s future. As there has been a recent merger, full benefits package is under construction.

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