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Senior Support Engineer

£30k - 38k per year
Cloud Technology
Job Type:
Post Date:
02-08-2021 04:55 PM
Ref #:

Senior IT Support Technician  - Office 365, MS Exchange, Networking

DOE + Benefits – Cambridge and part remote


CloudScope are looking for a Senior IT Support Technician for an East Anglian business founded in 2008. The company has experienced sustained growth since their inception and are looking to further that growth year on year with a target of increasing headcount by more than 20% - making them one of the fastest-growing Digital & Technology Solutions providers in East Anglia. Providing a supportive environment, recognising the importance of the personal training and development of staff, rewarding those who go the extra mile, and celebrating wins together creates an environment to thrive in. This is an exciting time to join a modern and innovative company with a focus on employee well-being.

With clients in various industries across the UK you will be setting up and supporting small and medium business networks at client sites. This is a fast-paced environment and you will be working with the wider team to deliver results based on a proven system for managing work and time. You will be building new client servers to specifications set by them, supporting existing and new servers, installing and upgrading software, administering IP phone systems, and supporting client applications.

The company prides itself on upholding their core values of Teamwork, Responsibility, Unity, and Experience at all times. They also understand their role in protecting the environment for future generations and operate a completely paperless office with recycling points in every kitchen. Recognising employee achievements is hugely important and every month departments share with the wider business individuals they feel have gone above and beyond.


The Role

  • Setting up new servers to client specifications
  • Setting up and supporting client networks
  • Supporting client PCs and servers remotely and on-site - Win7/8/10, 2008, 2012, 2016
  • Administrating IP Phone systems and supporting client applications

The Candidate

  • A minimum of 5 years experience in supporting SME
  • Experience installing business network and server systems providing support both remote and on-site
  • Prior experience with Microsoft Exchange 2007/2010/2013/2016 and Office 365
  • Experience with Windows 7/8/10, 2008, 2012, 2016 and Microsoft Exchange 2007/2010/2013/2016

Salary: DOE

Working Hours: 40 hours per week, Monday - Friday - with up to 3 days remote and flexible working available

+         25 days holiday, plus bank holidays, increasing with long service. Other benefits include: quarterly profit-based bonus, personal training & development, onsite gym, company shutdown over Christmas,

Location: Norfolk and part remote

Commute: Suffolk, Norfolk, Essex, Cambridgeshire

Who would suit this role?

This role would suit an experienced IT Support Technician with a good level of technical knowledge around servers and networks who is confident in their ability to set systems up that meet and exceed client expectations in a fast-paced environment supporting small and medium-sized businesses.

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