1st Line IT Support Technician

Salary:£25-30k

Specialisms:IT Support & Cloud Roles

Job type:Permanent

Location:Norfolk

Job ref:CS915

Post Date:08.09.25

Apply Now Create Job Alert

Scroll

Meet Our Recruiter

Hannah Smith

Head of Delivery

0115 6776083

Hannah.Smith@Cloud-Scope.co.uk

About the Role

1st Line IT Support Technician – Cambridge

Salary: £25,500 – £29,000 Location: Cambridge Sector: IT Managed Service Provider

CloudScope are proud to be partnering with a growing Managed Service Provider in Cambridge to recruit a 1st Line IT Support Technician. This is a fantastic opportunity for someone with strong technical skills, great customer service, and a passion for IT who’s looking to develop within a supportive and friendly team.

What you’ll be doing

You’ll be the first point of contact for clients, providing both remote and on-site support. Expect a varied role where no two days are the same, including:

Troubleshooting PCs, servers, and networks (Win10, Win11, Server 2016–2022) Office 365 management and administration Supporting Macs, PCs, and customer applications (training provided) VPN, connectivity, and Wi-Fi troubleshooting Installing and upgrading PCs and software Active Directory/Entra ID user setup IP phone system administration (web interface) Email and website hosting support (Linux & Windows) Contributing to IT projects and solutions

What you should bring

Solid IT troubleshooting skills (anti-virus, disk space, CPU/memory, connectivity, etc.) Excellent written and verbal communication Confidence when dealing with clients over the phone Customer-first approach with great organisation skills A genuine passion for IT and eagerness to learn Full UK driving licence (occasional on-site visits required) Previous experience in outsourced IT support

Nice to have

2+ years’ experience supporting SMEs within an MSP environment

Why join?

This is an opportunity to be part of a supportive team where your input matters, and your career development is encouraged. You’ll be given exposure to a broad range of technologies, work directly with clients, and play a key role in delivering excellent IT support.

Apply Now Create Job Alert

More jobs from this recruiter

View All

PPC Executive

Norfolk

£28-34k

Are you passionate about digital marketing and excited by the chance to shape campaigns that genuinely make an impact? This Norfolk-based agency is growing fast, offering you the platform to work with over 100 clients across a huge variety of industries—meaning every day brings something new, challenging, and rewarding. You’ll be joining a team that believes people do their best work when they feel supported. Health, well-being, and work-life balance are core priorities—paired with a culture built on collaboration, community and positive energy.

3rd Line Support - MSP

Suffolk

£35-45k

Are you the go-to engineer when issues get complex? CloudScope is working with a well-established Managed Service Provider on the outskirts of Ipswich to recruit an experienced 3rd Line Support Engineer. This role is ideal for a senior technical professional who enjoys tackling complex problems, improving infrastructure, and acting as a technical escalation point within a busy MSP environment. As a 3rd Line Engineer, you’ll sit at the top of the support function, working on advanced technical issues, project delivery, and system improvements across a diverse client base. You’ll collaborate closely with the Technical Lead and Service Desk, while also mentoring junior engineers and helping raise technical standards across the business. This is a hands-on technical role with genuine influence — your expertise will shape how systems are designed, supported, and improved.

2nd line Support Engineer

Suffolk

£28,000 – £35,000

Ready to step up your MSP career and get properly recognised for your technical ability? CloudScope is partnering with a well-established Managed Service Provider on the outskirts of Ipswich to recruit a 2nd Line Support Engineer. This is an excellent opportunity for an experienced MSP professional who enjoys solving complex technical issues, working with a wide range of client environments, and progressing their career in a supportive, well-structured team.

Web Developer

Norfolk

£30-40k

CloudScope are proud to be recruiting on behalf of a leading digital marketing agency on the outskirts of Norwich. They’re embarking on a wave of new technical project, from custom web apps to large-scale eCommerce builds and are looking for a tenacious, curious and growth-driven Web Developer to join their expanding technical team. If you want to work in an environment that celebrates innovation, encourages specialisation, and supports your development through hands-on, meaningful work, this opportunity is one to explore.