1st Line IT Support Technician
Meet Our Recruiter
About the Role
1st Line IT Support Technician – Cambridge
Salary: £25,500 – £29,000 Location: Cambridge Sector: IT Managed Service Provider
CloudScope are proud to be partnering with a growing Managed Service Provider in Cambridge to recruit a 1st Line IT Support Technician. This is a fantastic opportunity for someone with strong technical skills, great customer service, and a passion for IT who’s looking to develop within a supportive and friendly team.
What you’ll be doing
You’ll be the first point of contact for clients, providing both remote and on-site support. Expect a varied role where no two days are the same, including:
Troubleshooting PCs, servers, and networks (Win10, Win11, Server 2016–2022) Office 365 management and administration Supporting Macs, PCs, and customer applications (training provided) VPN, connectivity, and Wi-Fi troubleshooting Installing and upgrading PCs and software Active Directory/Entra ID user setup IP phone system administration (web interface) Email and website hosting support (Linux & Windows) Contributing to IT projects and solutions
What you should bring
Solid IT troubleshooting skills (anti-virus, disk space, CPU/memory, connectivity, etc.) Excellent written and verbal communication Confidence when dealing with clients over the phone Customer-first approach with great organisation skills A genuine passion for IT and eagerness to learn Full UK driving licence (occasional on-site visits required) Previous experience in outsourced IT support
Nice to have
2+ years’ experience supporting SMEs within an MSP environment
Why join?
This is an opportunity to be part of a supportive team where your input matters, and your career development is encouraged. You’ll be given exposure to a broad range of technologies, work directly with clients, and play a key role in delivering excellent IT support.