1st Line Support

Salary:£25-28k

Specialisms:IT Support & Cloud Roles

Job type:Permanent

Location:Norfolk

Job ref:CS739

Post Date:20.06.25

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Meet Our Recruiter

Hannah Smith

D2C Talent + CloudScope Group - Executive Candidate Management

HannahSmith@Cloudscopegroup.com

About the Role

1st Line Technician

Salary Range: £25k-£28k + Bonuses + Pension

Hours: 40 hours per week, Monday - Friday

Location: Norwich Outskirts

Our client's culture is centered around creating a thriving and inclusive workplace. They are dedicated to the welfare and development of all team members, fostering a supportive and positive environment. Health and wellbeing are highly valued, and the company goes above and beyond to ensure a good work-life balance for all employees. The team is at the core of their values, and they strive to deliver a positive end-to-end experience for both clients and suppliers. As an ambitious company, they continuously grow, bringing new challenges and opportunities to keep things interesting. Moreover, they are a conscientious company that takes its responsibilities to the wider community seriously, contributing to charities and organizing fun sponsored events to involve all team members. They have achieved carbon neutrality and continue to work towards further sustainability initiatives. Our client is proud to be an accredited Living Wage Employer, believing that a hard day's work deserves a fair day's pay.

We're seeking a passionate 1st Line Support Technician to deliver top-notch Technical support to our clients while providing exceptional Customer Service.

The Candidate:

Good IT and problem-solving skills in areas like Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, and more.
Strong written and oral communication skills.
Confidence on the phone when dealing with clients.
A passion for IT and a willingness to learn and grow within our supportive team.
Extra points for experience in the outsourced IT support industry and holding a Full UK Driving license.
Role Specifics
In this role, you will:
Support PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
Install PCs and upgrade software
Administer IP phone systems via web-based interface
Provide support for customer applications (training provided)
Set up email accounts and website hosting (Linux and Windows)
Support Mac's remotely and on-site.

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