2nd Line Support
Meet Our Recruiter
About the Role
2nd Line Support Technician
Location: Outskirts of Cambridge
Salary: £30,000 – £36,000 + Pension
Hours: Monday–Friday, 40 hours per week
If you thrive on problem-solving, enjoy variety, and want to progress your technical career within a supportive and people-focused environment, this role is an excellent fit.
We’re partnering with a leading technology and digital services company to hire a motivated and technically strong 2nd Line Support Technician. This is an exciting opportunity to join a fast-growing, values-driven business working on major IT infrastructure projects while delivering outstanding customer service.
About the Role
As a 2nd Line Support Technician, you will play a key role in delivering exceptional client support both remotely and on-site. You’ll work across a wide range of technologies and have the opportunity to take the technical lead on projects, influence long-term client IT strategies, and specialise in chosen areas over time.
You’ll be supporting small to medium-sized business networks, servers, cloud systems, and various IT infrastructure components across diverse industries.
Following a successful probation period, you may work one day per week from home (subject to policy requirements).
Core skills required:
- Strong communication and client-facing ability
- Solid troubleshooting skills across:
- o Router installations & basic firewall setup
- o SSL VPN configuration
- o Acronis backup setup & troubleshooting
- o Network switches
- o Server & monitoring alerts
- o Active Directory / Azure AD
- o Office 365 migrations & management
- o SharePoint deployment
- o Public Wi-Fi
- o UPS & NAS
- o Microsoft Intune
- Ability to write clear technical procedures
- Well organised, responsible, and able to manage assigned tasks
- Strong structured approach to problem solving
- Full UK driving licence (essential)
Nice-to-have:
- 2+ years supporting SMEs within an MSP / outsourced IT provider
- Experience logging time on tickets/ticketing systems
Day-to-Day Responsibilities
- Setting up & supporting SME networks
- Remote & on-site support of PCs and servers (Win10, Win11, 2012–2022)
- Installing business computer systems
- Office 365 installs, maintenance & migrations
- Supporting customer applications
- Microsoft Exchange 2016/2019 administration
- Email account setup & DNS management
- IP phone system administration (web-based)
- Providing technical leadership to shape long-term client IT strategies
- Working with a broad client base across various sectors
- Exposure to new technology tailored to clients’ needs
- Opportunity to specialise and develop niche knowledge areas
You’ll receive:
- Competitive salary + regular reviews
- Free parking at all locations
- Monthly performance awards + annual awards event
- Clear technical & managerial progression opportunities
- Balanced workflow to support mental wellbeing
- 33 days holiday (incl. bank hols), rising to 35 with service
- Flexible working requests considered
- Buy & sell holiday scheme
- Hybrid working
- Short-term sick pay & Income Protection
- Enhanced maternity/paternity packages
- Parental Returners Programme
- Vitality private health insurance
- Aviva Smart Health (GP, nutrition, mental health, etc.)
- Electric car scheme (after 12 months)
- Free flu jabs & fruit
- Confidential life coach access
- Perkbox membership
- Interest-free 12-month loans
- Fully funded social & community events
- Lunch & Learn sessions
- Feedback-driven culture with real influence
- Development plans tailored to your goals
- Modern open-plan offices with breakout areas, gaming setups & BBQ space
Ready to take the next step in your IT career? Apply today and join a team where your skills and contributions truly make an impact!