Digital Account Manager
Meet Our Recruiter
About the Role
Digital Account Manager (Multi channel)
Our client is an award-winning digital agency based in Norwich city centre, supporting regional, national, and international clients for several decades. They have been recognised as one of the top 100 UK digital design & development agencies for the last 6 years, working with a wide range of clients — from household brands to public utility companies. From the latest in e-commerce technologies to complex data integration projects, their clients rely on them to deliver solutions that are robust and scalable.
They are now recruiting a Digital Account Manager to join their expanding digital team. This is a hybrid role with three days per week in the Norwich office and two days remote. Working as part of the Client Services team, you will support Senior Account Managers on large projects as well as independently manage smaller digital projects.
Who are you?
You have experience in multi-channel marketing either inhouse or agency environment. You are highly organised, able to juggle multiple tasks with a good sense of priority and urgency, and you have a keen eye for detail, consistency, and quality. You are a positive team member, able to communicate effectively with developers, designers, and managers. You are commercially minded and good at identifying opportunities within your accounts.
Roles and responsibilities
Serve as the primary point of contact between the agency and assigned clients. Understand client objectives, challenges, and expectations across all marketing channels. Translate client goals into actionable campaign briefs. Oversee day-to-day execution of multi-channel campaigns (e.g., paid search, social media, email etc.
- Track and analyze campaign performance across all channels using analytics tools (Google Analytics, Meta Ads Manager, etc.).
- Prepare and deliver regular performance reports and insights to clients.
Develop and grow your accounts, building strong relationships and developing them into loyal accounts. Report support service status to the senior team and clients on a regular basis.
Benefits
31 days holiday including Bank Holidays Workplace Pension Scheme Cycle to Work Scheme