Digital Account Manager

Salary:£28-35k

Specialisms:Digital Marketing Roles

Job type:Permanent

Location:Norfolk

Job ref:CS645

Post Date:19.06.25

Apply Now Create Job Alert

Scroll

Meet Our Recruiter

Hannah Smith

D2C Talent + CloudScope Group - Executive Candidate Management

HannahSmith@Cloudscopegroup.com

About the Role

Digital Account Manager (Multi channel)

Our client is an award-winning digital agency based in Norwich city centre, supporting regional, national, and international clients for several decades. They have been recognised as one of the top 100 UK digital design & development agencies for the last 6 years, working with a wide range of clients — from household brands to public utility companies. From the latest in e-commerce technologies to complex data integration projects, their clients rely on them to deliver solutions that are robust and scalable.

They are now recruiting a Digital Account Manager to join their expanding digital team. This is a hybrid role with three days per week in the Norwich office and two days remote. Working as part of the Client Services team, you will support Senior Account Managers on large projects as well as independently manage smaller digital projects.

Who are you?

You have experience in multi-channel marketing either inhouse or agency environment. You are highly organised, able to juggle multiple tasks with a good sense of priority and urgency, and you have a keen eye for detail, consistency, and quality. You are a positive team member, able to communicate effectively with developers, designers, and managers. You are commercially minded and good at identifying opportunities within your accounts.

Roles and responsibilities

Serve as the primary point of contact between the agency and assigned clients. Understand client objectives, challenges, and expectations across all marketing channels. Translate client goals into actionable campaign briefs. Oversee day-to-day execution of multi-channel campaigns (e.g., paid search, social media, email etc.

Track and analyze campaign performance across all channels using analytics tools (Google Analytics, Meta Ads Manager, etc.).
Prepare and deliver regular performance reports and insights to clients.

Develop and grow your accounts, building strong relationships and developing them into loyal accounts. Report support service status to the senior team and clients on a regular basis.

Benefits

31 days holiday including Bank Holidays Workplace Pension Scheme Cycle to Work Scheme

Apply Now Create Job Alert

More jobs from this recruiter

View All

Junior Project Manager

Norfolk

£26-30k

Junior Project Manager | £26,000 - £30,000 | Norwich Outskirts Move Out of General Admin. Step Into Tech Project Management. Most entry-level coordination roles keep you trapped in repetitive data entry or general administration with no clear path into a specialized industry. This isn't one of them. We are partnering with an established, carbon-neutral digital technology and software agency on the outskirts of Norwich to find an organized, motivated Junior Project Manager. If you already have experience working in a professional office environment but are ready to transition your coordination skills into the fast-growing world of websites and software development, this is your launchpad.

Website Project Manager

Norfolk

£30-35k

Website Project Manager | £30,000 – £35,000 | Norwich Outskirts Drop the Micro-Management. Take True Technical Ownership. Most agency project management roles place you in a tight box, chasing deadlines on a spreadsheet without any real influence over the architecture, user journey, or client relationship. This isn't one of them. We are partnering with an established, fast-growing, and values-driven digital agency on the outskirts of Norwich to find an exceptional Website Project Manager. This is a position built for a coordinator who thrives on owning the entire web development lifecycle—acting as the central strategic bridge between ambitious clients, UX/UI designers, and technical web developers.

Remote Biddable Media Manager

Norfolk

£45-50k

If you are managing paid social campaigns and want to take ownership of larger budgets, influence strategy and see the real commercial impact of your work, this role offers that progression. CloudScope is recruiting on behalf of a long standing, fast growing business with a major in house digital marketing function genrating leads though paid media. You will manage Meta performance across multiple national brands, working with significant budgets and advanced tools to drive measurable lead generation and revenue growth. This is an opportunity to step into a role where your decisions directly influence acquisition performance. Rather than simply maintaining campaigns, you will shape audience strategy, optimise performance using real conversion data and contribute to wider paid media strategy alongside experienced internal teams and platform partners.term career experience.

Junior Designer

Norfolk

£26,500

Junior Designer | £26,500 | Norwich Outskirts Drop the Theory. Start Designing for Real Brands. Most entry-level design roles promise creativity but leave you resizing basic banners or doing mundane formatting all day. This isn't one of them. We are looking for a commercial-minded Junior Designer to join an established, carbon-neutral digital technology and marketing agency on the outskirts of Norwich. This is a 100% office-based, collaborative role where your portfolio will evolve rapidly through diverse client projects, spanning both premium print and high-performing digital interfaces. The studio is situated outside the city center, meaning the ability to drive and access to a car will be highly beneficial for your daily commute.