Senior IT Support Technician

Job Title: Senior IT Support Technician

Location: Norwich, with some remote work after probation

Salary: £40,000 - £50,000 per annum, DOE, plus benefits

Company Overview:

CloudScope is partnering with a leading East Anglian business, established over 15 years ago, experiencing sustained growth and aiming for further expansion. As one of the fastest-growing Digital & Technology Solutions providers in East Anglia, our client fosters a supportive environment that values personal training, development, and celebrates achievements. Embracing modernity and innovation, they prioritize employee well-being and uphold core values of Teamwork and Unity.

Role Overview:

The Senior IT Support Technician will be responsible for setting up and supporting small and medium business networks at client sites. This dynamic role entails working with a diverse team to deliver results efficiently within a fast-paced environment. Key responsibilities include setting up new servers, supporting existing infrastructure, installing/upgrading software, administrating IP phone systems, and providing client application support.

Key Responsibilities:

• Set up new servers to client specifications
• Support client networks both remotely and on-site
• Provide technical support for client PCs and servers (Win7/8/10, 2008, 2012, 2016)
• Administer IP Phone systems and support client applications

Requirements:

• Minimum 5 years of IT support experience in SME environments
• Proficiency in installing and supporting business network and server systems
• Prior experience with Microsoft Exchange (2007/2010/2013/2016) and Office 365
• Strong knowledge of Windows operating systems (7/8/10, 2008, 2012, 2016)

Benefits:

• Competitive salary (£40,000 - £50,000 per annum, DOE)
• Flexible working hours, with up to 3 days remote work after probation
• 25 days holiday, plus bank holidays (increasing with long service)
• Quarterly profit-based bonus
• Personal training and development opportunities
• Company shutdown over Christmas

Location and Commute:

The role is based in Norwich, with occasional remote work available after probation. Suitable candidates may commute from Suffolk, Norfolk, Essex, and Cambridgeshire regions.

Candidate Profile:

This role is ideal for an experienced IT Support Technician with robust technical skills in server and network administration. The successful candidate will thrive in a fast-paced environment, exceeding client expectations and contributing to the company's growth trajectory.