2nd Line Support

Salary:£30-36k

Specialisms:IT Support & Cloud Roles

Job type:Permanent

Location:Cambridgeshire

Job ref:CS622

Post Date:04.12.25

Apply Now Create Job Alert

Scroll

Meet Our Recruiter

Leigha Caine

Senior Delivery Consultant

07552 737 376

LeighaCaine@Cloudscopegroup.com

About the Role

2nd Line Support Technician | Cambridge Outskirts | £30,000 to £36,000

“Still getting your weekend interrupted by the same unstable server because management refuses to fund a permanent fix? You need to leave.”

If you are a 2nd line support technician, you know the exhausting drain of working in a chaotic environment. You want to lead on major infrastructure projects, influence client cloud strategies, and actually solve root issues, but instead, you are stuck firefighting the same preventable tickets over and over because no one invests in long term solutions.

It does not have to be that way.

We are partnering with a leading technology and digital services company on the outskirts of Cambridge that actively structures workloads to protect your mental well being. They believe a burnt out technician cannot deliver great service. That is why they give you a balanced, squad supported schedule, giving you the time to actually take technical ownership of Office 365 migrations, network setups, and Intune deployments, whilst offering genuine pathways to specialise and move into senior engineering or management.

The Benefits

Unmatched Work Life Balance: Start with 33 days of holiday scaling up to 35, flexible working options, hybrid working after probation, and open plan offices with breakout gaming setups and BBQ spaces.
Health and Well being First: Full Vitality private health insurance, Aviva Smart Health with 24/7 digital GPs, short term sick pay, income protection, and free, confidential personal life coach access.
Continuous Reward and Growth: Clear technical progression plans tailored to your goals, regular salary reviews, monthly performance awards, a green electric car scheme, and extensive Perkbox benefits.

The Role

You will provide high touch remote and on site infrastructure support across small to medium sized business networks. Rather than just closing tickets mindlessly, you will take the technical lead on server installs, sharepoint deployments, and complex Azure AD work. Supported by regular Lunch and Learn sessions, you will look after everything from router installations and SSL VPN configuration to complex email migrations and DNS management for a diverse client base.

Are You the Right Fit?

To excel here, you need a strong structured approach to problem solving and excellent client facing DNA. You must bring proven troubleshooting skills across Active Directory, Microsoft Intune, network switches, and Acronis backups. Ideally, you have two or more years of experience supporting SMEs within an MSP or outsourced IT environment. A full UK driving licence is essential for client site visits. Valid Right to Work in the UK is required.

The Next Step

At CloudScope Group, we do not just fill seats; we open doors to better careers. If you are ready to trade chaotic firefighting for a structured infrastructure role where you can actually progress your technical skill set, let’s have a low pressure conversation today.

Apply Now Create Job Alert

More jobs from this recruiter

View All

Junior Project Manager

Norfolk

£26-30k

Junior Project Manager | £26,000 - £30,000 | Norwich Outskirts Move Out of General Admin. Step Into Tech Project Management. Most entry-level coordination roles keep you trapped in repetitive data entry or general administration with no clear path into a specialized industry. This isn't one of them. We are partnering with an established, carbon-neutral digital technology and software agency on the outskirts of Norwich to find an organized, motivated Junior Project Manager. If you already have experience working in a professional office environment but are ready to transition your coordination skills into the fast-growing world of websites and software development, this is your launchpad.

Website Project Manager

Norfolk

£30-35k

Website Project Manager | £30,000 – £35,000 | Norwich Outskirts Drop the Micro-Management. Take True Technical Ownership. Most agency project management roles place you in a tight box, chasing deadlines on a spreadsheet without any real influence over the architecture, user journey, or client relationship. This isn't one of them. We are partnering with an established, fast-growing, and values-driven digital agency on the outskirts of Norwich to find an exceptional Website Project Manager. This is a position built for a coordinator who thrives on owning the entire web development lifecycle—acting as the central strategic bridge between ambitious clients, UX/UI designers, and technical web developers.

Remote Biddable Media Manager

Norfolk

£45-50k

If you are managing paid social campaigns and want to take ownership of larger budgets, influence strategy and see the real commercial impact of your work, this role offers that progression. CloudScope is recruiting on behalf of a long standing, fast growing business with a major in house digital marketing function genrating leads though paid media. You will manage Meta performance across multiple national brands, working with significant budgets and advanced tools to drive measurable lead generation and revenue growth. This is an opportunity to step into a role where your decisions directly influence acquisition performance. Rather than simply maintaining campaigns, you will shape audience strategy, optimise performance using real conversion data and contribute to wider paid media strategy alongside experienced internal teams and platform partners.term career experience.

Junior Designer

Norfolk

£26,500

Junior Designer | £26,500 | Norwich Outskirts Drop the Theory. Start Designing for Real Brands. Most entry-level design roles promise creativity but leave you resizing basic banners or doing mundane formatting all day. This isn't one of them. We are looking for a commercial-minded Junior Designer to join an established, carbon-neutral digital technology and marketing agency on the outskirts of Norwich. This is a 100% office-based, collaborative role where your portfolio will evolve rapidly through diverse client projects, spanning both premium print and high-performing digital interfaces. The studio is situated outside the city center, meaning the ability to drive and access to a car will be highly beneficial for your daily commute.