3rd Line Support
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About the Role
3rd Line Support Technician
Cambridge (Outskirts), Cambridgeshire
£40,000 – £50,000 per annum 40 hours per week,
Monday–Friday Hybrid: 1 day WFH after probation
Are you a highly skilled technical specialist who loves solving complex problems, building robust systems, and delivering exceptional service? This is your chance to step into a senior technical role where your expertise will directly shape the experience of hundreds of users and diverse SME clients.
CloudScope is proud to be recruiting on behalf of a leading digital marketing and technology agency based on the outskirts of Cambridge. With continued growth, this organisation is searching for a talented 3rd Line Support Technician who thrives in a fast-paced, supportive environment where people, purpose and progression truly matter.
You’ll join a forward-thinking agency that puts employee development, mental well-being, and work-life balance at the heart of everything they do. With over 100 staff across multiple locations, they have built a culture of collaboration, community involvement, and genuine care.
Their values focus on transparency, teamwork, inclusivity and support. They are carbon neutral, active in charity work, and dedicated to creating a workplace where people can be exactly who they are.
Working here means joining a team where your voice matters, your skills are valued, and your future is taken seriously.
As a 3rd Line Support Technician, you will play a critical role in delivering high-level support across servers, networks, cloud infrastructure and customer projects. The work is varied, impactful and genuinely rewarding.
What you’ll gain from the work you do:
Hands-on technical variety: From firewalls to Azure to complex networking—your skillset will continually grow. End-to-end project satisfaction: Build servers, configure networks and see the full lifecycle of your technical implementations. Problem-solving fulfilment: Tackle escalations, diagnose advanced issues, and deliver solutions that make a visible difference. Professional credibility: Act as a trusted technical expert to SMEs and internal teams. Client-facing impact: Build relationships, present solutions, and help businesses operate more efficiently and securely.
Your key responsibilities will include:
- Setting up and supporting secure computer networks Building new servers to customer specifications Providing remote and onsite support for PCs and servers (Win 7/8/10/11, Server 2003–2019) Managing DNS, DHCP, Active Directory and Office 365 Azure, SharePoint, InTune and AutoPilot configuration and management Supporting connectivity, VLANs, routing and firewall setups Delivering technical projects for SMEs
- You’ll be surrounded by experts across development, digital solutions and infrastructure—giving you daily learning opportunities and long-term development built into your role.
They offer a generous and expansive benefits package designed around well-being, enjoyment and career development, including:
- 33 days holiday rising to 38 with service
- Ability to buy/sell holiday
- Perkbox membership (free phone insurance, breakdown cover and more)
- Funded "Lunch & Learn" sessions
- Monthly awards & annual celebration events
- Personal development pathways and structured progression Free flu jabs, free fruit, and access to a confidential life coach Paid-for social events, clubs and activities
- And much more…
If you bring strong technical expertise and a passion for delivering exceptional service, this is your opportunity to join a thriving organisation that will elevate your career, invest in your growth and celebrate your achievements.