3rd Line Support

Salary:£40-50k

Specialisms:IT Support & Cloud Roles

Job type:Permanent

Location:Cambridgeshire

Job ref:197890

Post Date:02.12.25

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Meet Our Recruiter

Leigha Caine

Head of Delivery

07552 737 376

Leighacaine@Cloudscopegroup.com

About the Role

3rd Line Support Technician

Cambridge (Outskirts), Cambridgeshire

£40,000 – £50,000 per annum 40 hours per week,

Monday–Friday Hybrid: 1 day WFH after probation

Are you a highly skilled technical specialist who loves solving complex problems, building robust systems, and delivering exceptional service? This is your chance to step into a senior technical role where your expertise will directly shape the experience of hundreds of users and diverse SME clients.

CloudScope is proud to be recruiting on behalf of a leading digital marketing and technology agency based on the outskirts of Cambridge. With continued growth, this organisation is searching for a talented 3rd Line Support Technician who thrives in a fast-paced, supportive environment where people, purpose and progression truly matter.

You’ll join a forward-thinking agency that puts employee development, mental well-being, and work-life balance at the heart of everything they do. With over 100 staff across multiple locations, they have built a culture of collaboration, community involvement, and genuine care.

Their values focus on transparency, teamwork, inclusivity and support. They are carbon neutral, active in charity work, and dedicated to creating a workplace where people can be exactly who they are.

Working here means joining a team where your voice matters, your skills are valued, and your future is taken seriously.

As a 3rd Line Support Technician, you will play a critical role in delivering high-level support across servers, networks, cloud infrastructure and customer projects. The work is varied, impactful and genuinely rewarding.

What you’ll gain from the work you do:

Hands-on technical variety: From firewalls to Azure to complex networking—your skillset will continually grow. End-to-end project satisfaction: Build servers, configure networks and see the full lifecycle of your technical implementations. Problem-solving fulfilment: Tackle escalations, diagnose advanced issues, and deliver solutions that make a visible difference. Professional credibility: Act as a trusted technical expert to SMEs and internal teams. Client-facing impact: Build relationships, present solutions, and help businesses operate more efficiently and securely.

Your key responsibilities will include:

Setting up and supporting secure computer networks Building new servers to customer specifications Providing remote and onsite support for PCs and servers (Win 7/8/10/11, Server 2003–2019) Managing DNS, DHCP, Active Directory and Office 365 Azure, SharePoint, InTune and AutoPilot configuration and management Supporting connectivity, VLANs, routing and firewall setups Delivering technical projects for SMEs
You’ll be surrounded by experts across development, digital solutions and infrastructure—giving you daily learning opportunities and long-term development built into your role.

They offer a generous and expansive benefits package designed around well-being, enjoyment and career development, including:

33 days holiday rising to 38 with service
Ability to buy/sell holiday
Perkbox membership (free phone insurance, breakdown cover and more)
Funded "Lunch & Learn" sessions
Monthly awards & annual celebration events
Personal development pathways and structured progression Free flu jabs, free fruit, and access to a confidential life coach Paid-for social events, clubs and activities
And much more…

If you bring strong technical expertise and a passion for delivering exceptional service, this is your opportunity to join a thriving organisation that will elevate your career, invest in your growth and celebrate your achievements.

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