Account Manager
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About the Role
Account Manager
Norwich (Outskirts), Norfolk
£30,000 – £45,000 + regular salary reviews
40 hours per week,
Monday–Friday Hybrid: 1 day WFH after probation
Do you thrive on building strong client relationships, guiding businesses through digital projects and ensuring they achieve exceptional results? This is your chance to step into a pivotal account management role where your work directly influences client success, satisfaction and long-term partnerships.
CloudScope is delighted to be recruiting on behalf of a well-established and fast-growing digital marketing agency on the outskirts of Norwich. They’re now searching for a driven, relationship-focused Account Manager to join their expanding team and play a key role in shaping outstanding client experiences.
This agency is known for its people-first culture, its strong commitment to employee development, and its values anchored in collaboration, well-being and transparency. With ongoing growth across their digital services, they’re offering a role where no two days are the same — giving you the variety and challenge that keeps work exciting.
As an Account Manager here, you won’t just manage accounts; you’ll become a trusted strategic partner to your clients, helping them maximise the agency’s digital, technical and marketing services.
Why this role is rewarding:
- Client communication becomes meaningful: You’ll lead conversations that help shape digital roadmaps and influence real business outcomes.
- Relationship building becomes powerful: You’ll connect with key stakeholders, VIPs and decision-makers, becoming their go-to expert.
- Problem-solving becomes satisfying: You’ll proactively identify opportunities, resolve challenges, and celebrate measurable improvements.
- Onboarding becomes impactful: You’ll help new clients start strong with clarity, trust, and confidence in the agency’s service.
- Strategic oversight becomes motivating: you’ll collaborate closely with Project Managers to ensure all planned work aligns with client goals.
Your success will be measured through client retention and satisfaction, giving you clear, rewarding goals and the satisfaction of seeing your work directly contribute to long-term partnerships.
What You Should Bring:
- A passion for delivering exceptional client service Proven experience in Account Management Excellent interpersonal and communication skills
- Experience in a technology-focused AM role
- Ability to build strong, lasting client relationships
- Confident decision-making and negotiation skills
- Dynamic, enthusiastic and results-focused mindset
- Reliability and consistency
- Strong problem-solving skills
Role Responsibilities:
As an Account Manager, you will:
- Manage a dedicated portfolio of clients Lead customer communication, reviews and relationship development Host and run client meetings, including VIP stakeholder sessions
- Drive growth conversations to identify new opportunities
- Support seamless onboarding for new clients
- Develop a deep understanding of each client’s brand, objectives and industry
- Collaborate with Project Managers to ensure planned work meets client goals
- Maintain high retention and satisfaction scores through CRM-driven KPIs
What’s in it for you?
- £30,000 – £45,000 salary, depending on experience
- Regular salary reviews to reward your growth and performance
- A supportive, ambitious and collaborative environment
- The opportunity to work closely with talented digital, technical and project teams
- A role with genuine influence on client direction and success
If you’re a motivated Account Manager who loves building relationships, driving client success and delivering outstanding service, we’d love to hear from you.