Technical Team Leader
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About the Role
Technical Team Leader - MSP
Outskirts of Ipswich
£35-50k
CloudScope is working with a well-established IT solutions provider on the outskirts of Ipswich to recruit a Technical Services Manager. This is a pivotal role for an experienced technical leader who thrives in a fast-paced, service-focused environment and enjoys a blend of team leadership and hands-on technical work.
About the Role
The Technical Services Manager will take responsibility for the day-to-day management of the technical operations team, ensuring a high standard of service delivery across all client accounts. You will oversee technical workflows, manage priorities, and drive a culture of quality and accountability within the department.
This position involves both strategic oversight and practical involvement in areas such as systems administration, infrastructure support, and preventative maintenance. You’ll play a key part in ensuring systems run smoothly, issues are resolved efficiently, and clients receive outstanding support.
Key Responsibilities
Lead, motivate, and develop a team of technical specialists, ensuring consistent performance and professional growth. Oversee helpdesk operations, managing workloads and ensuring timely resolution of support tickets. Maintain and optimise IT systems across Microsoft 365, servers, networking, and endpoint devices. Conduct system monitoring and ensure preventative maintenance measures are in place. Manage and maintain the company’s service management platform (such as HaloPSA). Support both remote and on-site client activities as required. Manage stock levels and coordinate procurement of hardware and software. Contribute to quotations and ensure accurate recharge of client equipment and services. Uphold information security and confidentiality standards at all times. Provide out-of-hours cover on a rota basis where necessary.
Skills & Experience Required
Proven background managing or supervising a technical team or service desk. Strong technical understanding of Microsoft 365, networking equipment (firewalls, switches, VLANs), and server environments. Hands-on experience with hardware and software installation, configuration, and support. Familiarity with IT service management or ticketing systems such as HaloPSA. Excellent communication skills and the ability to liaise effectively with clients and colleagues. Strong organisational and problem-solving skills, with the ability to prioritise and delegate effectively. Full UK driving licence and the ability to travel to client sites when required.
Desirable Attributes
Professional IT certifications (e.g. CompTIA, Microsoft, Cisco). Experience within a Managed Service Provider (MSP) or similar environment. Knowledge of structured cabling and physical network infrastructure. Confidence in producing quotations and identifying commercial opportunities.